Discovering the extraordinary in the ordinary

Stories. Chicago. Human-centered design. Chocolatey black coffee and a good read. (Why not add a delectable pastry from a local bakery.)

I've always been drawn to people's stories — whether during a chance conversation or a co-design session with clinical staff. That curiosity is what led me to service design, and it's what keeps me energized by the work.

As a service designer and experience researcher, I feel privileged to translate people's experiences into strategy and services that actually make a difference. The work is never solo; it's the talented researchers, designers, engineers, product managers, support teams, and leaders I get to collaborate with that make it meaningful.

AI is reshaping what services can do and what people expect from them — and that shift makes me more curious, not less. I'm actively exploring how to design experiences that are desirable in a world where the boundaries between human and automated are constantly being redrawn.

If you are interested in collaborating, please contact me. We can chat about your project needs. I can also provide a look into recent work upon request.

Industries that I’ve worked with:

Healthcare

Sports & Entertainment

Finance

Insurance

Biopharmacueticals

Retail

Non-profits

Current Goals:

Help develop a vibrant service design / UX / research practice for an organization, particularly in a complex industry

Work with youth and increase visibility into creative professions beyond ”fashion design and being an influencers”

Dig in to various types of data visualization and infographics

Create an interactive family tree, dive into drawing and painting again, and tinker with AI tools

Design Mantra: Ask. Listen. Collaborate. Sketch. Make. Walk away. Reflect (Repeat)

Contact

anitayp@gmail.com